5 Easy Steps to Enhancing Your Security Guard Service
When property managers employ security guard companies they have a picture in your mind of what their contract security force will look like, but also often what they get isn’t what they pictured. What we have discovered is that most security guard businesses are capable of providing the service that property managers want, but also often do not due to a lack of ongoing excellent management procedures.
Safety guard businesses are unlike any vendor that a home supervisor usually hires. If you employ a painter, you are able to see whether they do their tasks by looking at the walls. However, when you employ a security guard company, how often can you determine whether the guard company is doing their job including running background checks and drug screenings, providing good training for your own guards, and effectively monitoring and supervising your guards. In the majority of instances they probably are, but it’s important to employ a system of verification and quality management to make sure that problems associated with the lack of performing these tasks don’t start to occur.
In this guide we will talk five (5) simple actions to improving your security guard service and attaining everything you picture as your ideal building site security guard.
Display Your Guards Qualifications
In most states, guards have been mandated to have a specified level of training before they could start working as security guards. If your condition is one of those states, make sure that your security guard company is compliant.
If you are in a state where there are no state requirements for guard certification, then inquire into the type of training that’s being provided by your security provider and ask yourself does it look adequate.
Additionally, is your security guard firm performing background and drug screenings on all of your defenses BEFORE they send them to your property? If they’re, they should be providing you with verifications. If not, why?
Another superb way to display whether the guard is a fantastic match for your property is to perform a brief”interview” to get a sense of the guard and also to describe your expectations. This initial dialogue will tell you a lot on what to expect from that shield and it provides you an opportunity to request another shield if you feel that it is necessary.
Assess Guard Training
Although most security guard businesses have a very comprehensive orientation that introduces each shield to the company itself, in many circumstances the guard’s orientation to his delegated property isn’t as complete. We predict the orientation for the delegated property”Site Specific Training”. Find out what your website specific training resembles:
• Does it occur at your premises?
• Who does the training?
• Just how long is each new officer educated?
• Just how long can the security firm double bank? (Double banking is the process of having a seasoned guard working in the same time as the new guard.)
Determine the response to every one of these questions and be sure that they match what you feel is adequate. You should even consider sitting in on your security guard company’s orientation and also your website specific training to get an understanding of what goes into preparing a shield to operate in your premises.
Inspection Your Guard’s Supervision
Protect supervision is one of the main factors of good security guard service. When security businesses provide poor oversight, there isn’t enough emphasis put on preventing errors, problems, and complaints. Deficiency of oversight also removes the opportunity for the guard to understand and better understand their responsibilities. When the guards aren’t being supervised, they start to feel that their work isn’t significant and they start to find themselves as not as a part of the security team. When guards don’t feel like part of your team it generally leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors may not be included. If your contract does not demand on-site supervision, how can your security guard firm remotely supervise its guards? Outside the Standard security firm field supervisor spot checks, the 2 methods of remote oversight that prove most effective are:
Officer Tour Tracking Systems
In case your guards must make rounds of your premises, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems provide a remote means of monitoring the guards while they’re on your premises. These tracking systems permit the security guard company to monitor the log and time the action of the guards while they’re making rounds to various areas on your premises. Most Officer Tour Tracking Systems can create reports that empower the security guard firm to quickly get an understanding of whether the guard is making rounds. The property manager also needs to be provided with an updated version of those reports. Manufacturers of such systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve discovered that using a system for guards to check in frequently with the security guard provider provides a way of earning sure that each guard is safe and alert. By having guards check-in frequently with the security guard company, at least every 30 minutes, guards feel that their safety is important and that being awake and attentive is an significant part their job.
Expand Your Favorite
After hours inspections of your guards are always good ways of finding out exactly what is happening with your security while you aren’t there. During these inspections, be sure to ask your security guards questions about their duties and responsibilities to make sure that they understand their tasks. In reality, we suggest having your security guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) by a certified security adviser as part of your ongoing security program. Bear in mind, when selecting a security adviser be confident that the adviser isn’t actually a security guard company. If that’s the case, your audit is sure to turn up problems with your existing security guard company.